Hootaat Return and Exchange Policy
Effective Date: [Insert Date]
At Hootaat, we strive to ensure that our customers are completely satisfied with their purchases. If you are not fully satisfied with your order, we offer a flexible return and exchange policy to help you. Please read the following guidelines carefully.
1. Eligibility for Returns and Exchanges
- Time Frame: You have 3 days from the date of receipt to initiate a return or exchange.
- Condition of Items: All items must be unused, unworn, and in their original packaging with tags attached. Returns of damaged or worn items will not be accepted.
- Non-Returnable Items: Certain items, including , personalized products, hygiene products, are non-returnable.
2. How to Initiate a Return or Exchange
- Contact Us: To begin the return or exchange process, please contact our Customer Service team at support@hootaat..com or call us at +91 7001718035. Include your order number and the reason for the return or exchange.
- Return Authorization: You will receive a Return Authorization (RA) number along with instructions on how to proceed.
3. Shipping Returns
- Return Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or the return is a result of our error.
- Return Label: We can provide a prepaid return label for a fee of INR499. If you choose to use your own shipping method, please ensure that the item is securely packaged to prevent damage during transit.
4. Refunds
- Processing Time: Once we receive your returned item, it will be inspected, and you will be notified via email regarding the approval or rejection of your refund. Refunds will be processed within 5-7 business days.
- Original Payment Method: Approved refunds will be issued to the original payment method used at the time of purchase.
5. Exchanges
- Exchanging Items: If you wish to exchange an item for a different size, color, or style, please contact us to initiate the exchange process.
- Availability: Exchanges are subject to product availability. If the item is not available, you will have the option to choose another item or receive a refund.
6. Damaged or Defective Items
- Inspection: If you receive a damaged or defective item, please contact us within 48 hours of receiving your order. We may request photos to expedite the resolution process.
- Replacement or Refund: We will either replace the item at no additional cost or issue a full refund, including shipping costs.
7. Customer Service
For any questions or concerns regarding your return or exchange, please feel free to reach out to our Customer Service team:
- Email: support@hootaat.com
- Phone: +91 7001718035
Thank you for shopping with Hootaat! We appreciate your support and are committed to providing you with quality products and excellent customer service.